Política de reembolso

RETURNS

You may return any eligible product within 7 days from receipt of delivery of merchandise. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. No returns, refunds or exchanges will be issued for these items.

Non-returnable items:
• Gift cards
• Used items
• Discontinued items and items marked “As-Is”, “Clearance”, “Final Sale”, “No Returns”, or “Sample Sale”
• Disaster preparedness products shipped outside of the continental United States
• Downloadable products
• Food, water, perishable items
• Personalized or customized-to-order items (unless there is a defect or an error on our part)
• Some health and personal care items
• Items with defaced packaging, missing parts, missing UPC/barcodes

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:
•Any item not in its original condition, is damaged, or missing parts for reasons not due to our error
• Any item that is returned more than 30 days after delivery
• Disaster preparedness products, emergency kits, and first aids kits may incur a 20% restocking fee

You must contact us to receive a Return Authorization (RA) number prior to shipping the item for return. Once your request is received and approved, we will issue a RA number for you to use. The RA number must be provided on the return shipping label.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days after the goods have been received.

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us for further assistance.

SALE ITEMS

Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.

EXCHANGES

We only replace items if they are defective or damaged. Please email us a description and photo image of the problem. We will then issue you a Return Authorization for the return of the defective item. You will not be responsible for the shipping cost when replacing a defective item. After receiving the return of the defective item, we will make a replacement depending on our available stock. If not available, a refund will be issued.

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

SHIPPING

To return your product, please first contact us to receive a Return Authorization (RA) number. Further returns instructions along with the return address will be provided at that time. Any items returned without a RA number will not be processed.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. We recommend using trackable shipping service for all return shipments.

LOST PACKAGES

We provide tracking numbers for all outgoing packages to our customers. If the tracking status shows that the package was delivered to the address provided by the customer, we are not held liable for the lost or missing package on the receiving end. It is the customer’s responsibility to contact the appropriate shipping company to locate the lost package, check with ones in your household who may have misplaced the package, check with your local mail carrier for misplace packages, or file a report with the local authority in case of theft. For most packages shipped via USPS First Class Mail, you can submit a Search Request for Missing Mail (https://www.usps.com/help/missing-mail.htm). For large orders shipped via USPS Priority Mail, you may File a Claim for Insured Mail (https://www.usps.com/help/claims.htm?), if the missing mail request failed. In either case, we recommend you keep a close eye on your package in advance by subscribing to text or email alerts from the shipping company, so you know the current location of your package at all times. Thus, you can contact the shipping company immediately if you notice a discrepancy occurred with the package location and increase the package recovery rate. You may also notify us, and we will be glad to provide assistance and guidance if necessary.

ITEMS DAMAGED IN SHIPPING

If packages arrive damaged, you should refuse the package or open the package and check for damage before accepting it. Damaged in shipment is the sole responsibility of the shipping company. Customers are required to contact the shipping provider to file claims for damaged items. If you have already contacted the shipping company and is still unable to resolve the matter, please contact us within 48 hours of receiving your order by sending us an email with a description and photo image of the damage, and we are glad to assist with the facilitation effort. We will assist you in making the claim with the shipping company but that is the limit of our responsibility. You must keep the item and all the original packaging materials if needed for inspection.