Terms and Conditions
Terms of Service and Conditions
SECTION 1 – Online Store Terms
SECTION 2 – General Conditions
SECTION 3 – Accuracy, Completeness and Timeliness of Information
SECTION 4 – Modifications to The Service and Prices
SECTION 5 – Products or Services
SECTION 6 – Accuracy of Billing and Account Information
SECTION 7 – Optional Tools
SECTION 8 – Third-Party Links
SECTION 9 – User Comments, Feedback and Other Submissions
SECTION 10 – Personal Information
SECTION 11 – Error, Inaccuracies and Omissions
SECTION 12 – Prohibited Uses
SECTION 13 – Disclaimer of Warranties; Limitation of Liability
SECTION 14 – Indemnification
SECTION 15 – Severability
SECTION 16 – Termination
SECTION 17 – Entire Agreement
SECTION 18 – Governing Law
SECTION 19 – Changes to Terms of Service
SECTION 20 – Contact Information
Personal Information We Collect
How Do We Use Your Personal Information?
Sharing Your Personal Information
Do Not Track
SECTION 22 – General Policy
SECTION 23 - Shipping Policy
Shipment Processing Time
Shipping Rates & Delivery Estimates
Shipping Method Disclaimer
Shipment Confirmation & Order Tracking
Customs, Duties & Taxes
SECTION 24 - Refund Policy
Late or Missing Refunds
Items Damaged in Shipping
This Terms of Service and Conditions was last revised on January 13, 2019
This website is operated by PEGlala, Inc. Throughout the site, the terms "PEGlala.com", "PEGlala", “we”, “us” and “our” refer to PEGlala, Inc. PEGlala.com offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 - PRODUCTS OR SERVICES
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 10 - PERSONAL INFORMATION
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall PEGlala.com, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless PEGlala.com and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
If any provision of these Terms of Service is deemed invalid by a court of competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms of Service, which shall remain in full force and effect.
SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of PEGlala, Inc., PO Box 92587, City of Industry CA 91715-2587, United States.
You agree that the Service shall be deemed solely based in the State of California. The Terms of Service shall be governed by the internal substantive laws of the State of California, without respect to its conflict of laws principles. The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded. You and PEGlala hereby expressly consent to the exclusive personal jurisdiction of the courts of Los Angeles County, California.
SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at email@example.com.
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information”.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
The Site is not intended for individuals under the age of 13.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at firstname.lastname@example.org or by mail using the details provided below:
Re: Privacy Compliance Officer
PO Box 92587, City of Industry CA 91715-2587, United States
SECTION 22 - GENERAL POLICY
Except for your User Content, the Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, illustrations, logos, trademarks, service marks, copyrights, photographs, audio, videos, music, and User Content (the “PEGlala Content”), and all Intellectual Property Rights related thereto, are the exclusive property of PEGlala and its licensors. Except as explicitly provided herein, nothing in these Terms of Service shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works from any materials or content accessible on the Service. Use of the PEGlala Content or materials on the Service for any purpose not expressly permitted by these Terms of Service is strictly prohibited.
You may choose to or we may invite you to submit comments or ideas about the Service, including without limitation about how to improve the Service or our products (“Ideas”). By submitting any Idea, you agree that your disclosure is gratuitous, unsolicited and without restriction and will not place PEGlala under any fiduciary or other obligation, and that we are free to use the Idea without any additional compensation to you, and/or to disclose the Idea on a non-confidential basis or otherwise to anyone. You further acknowledge that, by acceptance of your submission, PEGlala does not waive any rights to use similar or related ideas previously known to PEGlala, or developed by its employees, or obtained from sources other than you.
Any content downloaded or otherwise obtained through the use of the Service is downloaded at your own risk and you will be solely responsible for any damage to your computer system or loss of data that results from such download or your use of the service.
PEGlala does not warrant, endorse, guarantee, or assume responsibility for any product or service advertised or offered by a third party through the PEGlala service or any hyperlinked website or service, and PEGlala will not be a party to or in any way monitor any transaction between you and third-party providers of products or services.
This Terms of Service, and any rights and licenses granted hereunder, may not be transferred or assigned by you, but may be assigned by PEGlala without restriction.
Any dispute arising from or relating to the subject matter of these Terms of Service shall be finally settled by arbitration in Los Angeles County, California, using the English language in accordance with the Streamlined Arbitration Rules and Procedures of Judicial Arbitration and Mediation Services, Inc. (“JAMS”) then in effect, by one commercial arbitrator with substantial experience in resolving intellectual property and commercial contract disputes, who shall be selected from the appropriate list of JAMS arbitrators in accordance with the Streamlined Arbitration Rules and Procedures of JAMS. Judgment upon the award so rendered may be entered in a court having jurisdiction, or application may be made to such court for judicial acceptance of any award and an order of enforcement, as the case may be. Any arbitration under these Terms of Service will take place on an individual basis: class arbitrations and class actions are not permitted. YOU UNDERSTAND AND AGREE THAT BY ENTERING INTO THESE TERMS OF SERVICE, YOU AND PEGLALA ARE EACH WAIVING THE RIGHT TO TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION. Notwithstanding the foregoing, each party shall have the right to institute an action at any time in a court of proper jurisdiction for injunctive or other equitable relief.
SECTION 23 - SHIPPING POLICY
SHIPMENT PROCESSING TIME
All orders are processed within 3-5 business days UNLESS otherwise specified on the Product Details page. Most orders are processed on Mondays and Thursdays unless it lands on a holiday, then the orders will be processed on the following business day (M-F). Packages are picked up by the carrier the following business day for outgoing delivery. If a missed pick up occurs, delivery may be delayed by up to 3 business days.
For custom, personalized, or print-to-order products, expect up to 10 business days for processing. Items under the Marketplace collection may have unique or longer processing time, please be sure to review this information on the Product Details page prior to purchase.
1-Day or 2-Day rush order processing is available for an additional service fee and made available only if we have enough resource bandwidth to process your rush order outside of our normal processing days. You must FIRST contact us to receive approval for this service. Otherwise, we cannot guarantee the availability of this service even if you paid for it in advance.
SHIPPING RATES & DELIVERY ESTIMATES
Shipping charges, methods or options for your order will be calculated and displayed at checkout. Delivery date is NOT guaranteed, except for USPS Priority Mail Express service. The transit days quoted below are ESTIMATES only. Delivery delays can occasionally occur. We cannot guarantee a time window of when your shipment will reach you since we have no control over the internal operations of the carrier. We can only promise that we will process your order in a timely manner during our normal processing days.
- USPS First Class Package (1-5 days US, 7-21 days International)
- USPS Priority Mail (1-3 days US, 6-10 days International)
- USPS Priority Mail Express (1-2 days US, 3-5 days International)
- Standard Shipping (1-5 days US, 7-21 days International), via all available carriers such as USPS, UPS, FedEx, etc.
An order with many items may ship separately or all together, depending on the physical location of the product, processing time, and shipping fees paid. If you ordered items with different processing time requirements, the item with the longest processing time overrides and becomes the expected processing time for the entire order.
To calculate when you can expect the arrival of the order at your doorsteps, add the processing time for the product and the delivery method estimates:
Processing Time + Shipping Method Transit Time = Expected Arrival of Package
For example, on a Sunday night, you place an order for an item requiring 1-3 days processing time, selects USPS First Class Package as the shipping method, and shipping to a domestic address (1-5 days). Your estimated arrival is:
- Earliest: 1 Day processing on Monday (+ next day carrier pick up on Tuesday) + 1 Day Transit on Wednesday = Arrival at your doorstep on Wednesday or Thursday, depending on the carrier. (3-4 Days)
- Latest: 3 Days processing on Thursday (+ next day carrier pick up on Friday) + 5 Day Transit From Saturday to Wednesday = Arrival at your doorstep the following Wednesday or Thursday, depending on the carrier. (10-11 Days)
Overall, allow 2-3 weeks to receive your standard order in the U.S., 2-5 weeks for custom orders, and 3-5 weeks for International destinations.
SHIPPING METHOD DISCLAIMER
Due to limitation or availability of the service you've selected, we reserve the right to use an alternative shipping method from the one you've selected to ship out your order, WITHOUT notice or obtaining your consent. If a significant price difference occurs, we will contact you to inform and discuss the issue, and bill for underpaid postage prior to shipment or refund extra postage paid after shipment. If the discrepancy is not to your satisfaction and cannot be agreed upon, the only recourse is to cancel the order placed and issue you a full refund back to your original method of payment. Thank you for your understanding in advance.
SHIPMENT CONFIRMATION & ORDER TRACKING
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 to 48 hours.
You may cancel your order within one (1) hour of your purchase by contacting us. Cancellation requests submitted after the one-hour time period is invalid, and the description under "Returns" below will apply.
PEGlala reserves the right to cancel and revoke any orders on purchases made for any reason or for no reason.
Due to customs rules and regulations, we are NOT able to ship the following products to the following destinations:
- All International Destinations – Wise Food Storage products
- Australia – flammable products. Any freight orders going to Australia must have a heat treated and stamped pallet
- Canada – First Aid Kits
Find helpful information regarding restricted & prohibited items by customs specific to your country here.
CUSTOMS, DUTIES & TAXES
PEGlala is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). If fees are refused, the package will be abandon and no refund will be issued. Or the customer may pay for return shipping back to us to request a refund.
PEGlala is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipping carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim. Click here to file a claim with USPS.
SECTION 24 - REFUND POLICY
You may return any eligible product within 7 days from receipt of delivery of merchandise. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. No returns, refunds or exchanges will be issued for these items.
- Gift cards
- Used items
- Discontinued items and items marked “As-Is”, “Clearance”, “Final Sale”, “No Returns”, or “Sample Sale”
- Disaster preparedness products shipped outside of the continental United States
- Downloadable products
- Food, water, perishable items
- Personalized or customized-to-order items (unless there is a defect or an error on our part)
- Some health and personal care items
- Items with defaced packaging, missing parts, missing UPC/barcodes
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged, or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
- Disaster preparedness products, emergency kits, and first aids kits may incur a 20% restocking fee
- Products with a SKU prefix of “BF” may incur a 15% restocking fee
To complete your return, we require a receipt or proof of purchase.
You must contact us to receive a Return Authorization (RA) number prior to shipping the item for return. Once your request is received and approved, we will issue a RA number for you to use. The RA number must be provided on the return shipping label.
- Any items returned without a RA number will not be processed
- Additional product-specific return policy and restriction, if any, is disclaimed on the Product Details page
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days after the goods have been received. All returns are subject to the discretion of PEGlala.
LATE OR MISSING REFUNDS
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us for further assistance.
Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.
We only replace items if they are defective or damaged within 7 days of receipt of the order. Please fill out the Return Request Form providing a description and photo image of the problem. We will then issue you a Return Authorization for the return of the defective item. You will not be responsible for the shipping cost when replacing a defective item. After receiving the return of the defective item, we will make a replacement depending on our available stock. If not available, a refund will be issued.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate code will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, please first contact us to receive a Return Authorization (RA) number. Further returns instructions along with the return address will be provided at that time. Any items returned without a RA number will not be processed.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. We recommend using trackable shipping service for all return shipments.
We provide tracking numbers for all outgoing packages to our customers. If the tracking status shows that the package was delivered to the address provided by the customer, we are not held liable for the lost or missing package on the receiving end. It is the customer’s responsibility to contact the appropriate shipping company to locate the lost package, check with ones in your household who may have misplaced the package, check with your local mail carrier for misplace packages, or file a report with the local authority in case of theft. For most packages shipped via USPS First Class Mail, you can submit a Search Request for Missing Mail. For large orders shipped via USPS Priority Mail, you may File a Claim for Insured Mail, if the missing mail request failed. In either case, we recommend you keep a close eye on your package in advance by subscribing to text or email alerts from the shipping company such as USPS and UPS, so you know the current location of your package at all times. Thus, you can contact the shipping company immediately if you notice a discrepancy occurred with the package location and increase the package recovery rate. You may also notify us, and we will be glad to provide assistance and guidance if necessary.
ITEMS DAMAGED IN SHIPPING
If packages arrive damaged, you should refuse the package or open the package and check for damage before accepting it. Damaged in shipment is the sole responsibility of the shipping company. Customers are required to contact the shipping provider to file claims for damaged items. If you have already contacted the shipping company and is still unable to resolve the matter, please contact us within 48 hours of receiving your order by sending us an email with a description and photo image of the damage, and we are glad to assist with the facilitation effort. We will assist you in making the claim with the shipping company but that is the limit of our responsibility. You must keep the item and all the original packaging materials if needed for inspection.