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Where do you ship?We can ship most products to any domestic or international destination. For products with known destination exclusions, a disclaimer will be noted on the Product page. Please do not place an order for this product if the disclaimer is applicable to your destination. We will issue a cancellation and refund for an item ordered if we become aware that a certain product shipment cannot be processed. Your packages may be subject to the customs fees and import duties of the country to which your order ships. These charges are always the recipient’s responsibility. |
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What are your shipping rates?Our shipping rates are calculated automatically based on weight and shipping destination. To get a shipping estimate, enter your destination in the Get Shipping Estimates section on the bottom of the Shopping Cart page. |
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How will my order be shipped?Your order will be shipped to you as quickly as humanly possible from the time of your order. Depending on the type of product and how it is produced, the items may ship directly from PEGlala or from our suppliers. We typically process incoming orders regularly on Mondays and Thursdays. The USPS carrier picks up the packages the next day for delivery. Therefore, the latest time to place an order is best before 4 PM PST to allow sufficient time to process and ship your order within the shortest time possible. Some of the products we sell are handmade upon purchase, which can increase the processing time. For most theocratic-related products, domestic small orders under 13 oz will be shipped via USPS First Class Package 2-5 business days, and domestic orders 13 oz or over will be shipped via USPS Priority Mail 1-3 business days. For most items listed under the Marketplace collection, we may use other shipment methods such as UPS, FedEx, etc. which have various shipping speed and may take between 1 to 15 business days for processing. The expected processing time and shipping time for a product are disclosed in the Product Details page. Please note, we cannot guarantee a time window of when your shipment will reach you since we have no control over internal operations of the carrier. We can only promise that we will do our best to process your order as soon as we receive it, during our normal business days, and have it ready for carrier pick up the next business day. |
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Can I track my order shipment?After your order is shipped from PEGlala, you will receive a shipment confirmation email that contains a tracking number for your order. You can then go to the corresponding shipping company's website to track the current status of your package using the tracking number. We recommend subscribing to text or email alerts from the shipping company so you know the current location of your package at all times. (Click here to subscribe for USPS alerts, or here to subscribe to UPS alerts.) |
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When will I receive my order shipment?Delivery of items in stock normally takes 10 to 14 business days to within the United States and between 3 to 5 weeks to destinations outside of the United States. Certain products under the Marketplace collection may take up to 30 or 35 days. We do attempt to process your orders as soon as possible; therefore you may receive the shipment before the estimated time period. Shipping time does vary for specific products. For a more precise estimate, please navigate to the relevant Product page, then view the Additional Information for the product's Estimated Arrival information. |
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I never received my package, what do I do now?We provide tracking numbers for all outgoing packages to our customers. If the tracking status shows that the package was delivered to the address provided by the customer, we are not held liable for the lost or missing package on the receiving end. It is the customer's responsibility to contact the appropriate shipping company to locate the lost package, check with ones in your household who may have misplaced the package, check with your neighbors if your local mail carrier tends to misplace packages or file a report with the local authority in case of theft. For most packages shipped via USPS First Class Mail, you can click here to Submit a Search Request for Missing Mail. For large orders shipped via USPS Priority Mail, may click here to File a Claim for Insured Mail, if the missing mail request failed. In either case, we recommend you to keep a close eye on your package in advance by subscribing to text or email alerts from the shipping company so you know the current location of your package at all times. (Click here to subscribe for USPS alerts, or here to subscribe to UPS alerts.) Thus you can contact the shipping company immediately if you notice a discrepancy occurred with the package location, and increase the package recovery rate. You may also notify us and we will be glad to provide assistance and guidance if necessary. |
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Do you offer store pick up?Most ministry supplies are available for local pick up at City of Industry, California (or neighboring city). ONLY the products listed within this Collection are available for local pick up. |
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Do you offer express, rush, or next-day shipping?Yes. Please contact us directly via text message for fastest response, so we can gauge if the products of interest are available for rush shipping and to discuss if we have enough resource bandwidth to process your rush order outside of our normal processing days (Monday/Thursday). If it is feasible, you will:
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Specializing in Supplies for JW's
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